Strategic Processes

Strategic Management (DE)

Code Procedure Approval
DE-01 P1 Strategic planning and development 18/03/2022
DE-02 P1 Monitoring and measurement
Annex 1: Indicator File
Annex 2: Indicator Request
Annex 3: Indicators Dashboard
DE-03 P1 Management Review System
Annex 1: Report Elaboration Protocol


Quality Management and Continuous Improvement (MC)

Code Procedure Approval
MC-02 P1 Complaints, Suggestions and Congratulations Management
Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
Annex 2: Complaints, Suggestions and Congratulations Answer Format
MC-05 P1 User satisfaction
Annex 1: Guide


Key Processes

Academic Management (AC)

Code Procedure Approval
AC-0104 P1 Entry and Admission 06/04/2016
AC-0201 P1 Enrolment 06/04/2016
AC-0401 P1 Certificates Issue 06/04/2016


Teaching (DO)

Code Procedure Approval
DO-0101 P1 Design, verification, modification and accreditation of official degrees 06/04/2016
DO-0102 P1 Monitoring and improvement of degrees 20/05/2013
DO-0103 P1 Degree suspension and termination 20/05/2013
DO-0201 P1 Teaching planning and development
Annex 1. Guideline to develop an actions coordination report
DO-0202 P1 Promotion of the degrees
Annex 1. Protocol to elaborate the Centre Promotion Plan
DO-0203 P1 Student Orientation and attention to students with specific needs of educational support
Annex 1. Guidelines for the design of the centre Mentoring Action Programme
DO-0204 P1 External Academic Internships Management 20/05/2013
DO-0205 P1 Mobility Management 20/05/2013
DO-0301 P1 Public information and accountability 23/10/2020


Support Processes

Staff Management (PE)

Code Procedure Approval
PE-01 P1 Administrative and Service Staff Management 22/09/2017
PE-02 P1 Academic Staff Management
Annex 1. Training Sheet


Documental Management (XD)

Code Procedure Approval
XD-01 Document Control
Annex 1: Model of flow diagram and symbology
XD-02 Register Control 20/05/2013


Infrastructure and Work Environment Management (IA)

Code Procedure Approval
IA-01 Material resources Management 08/05/2020